Plasco ID offers toll-free technical support to our customers on all of the products we sell. We offer expert advice, loaner equipment, depot service, set up assistance, guarantee troublefree operation, and satisfaction.
If you are a current customer and you need to report a technical problem you can do so online.
Try our online support.
If you prefer to speak with someone, please call:
Technical Support Policy
The Customer is responsible for reporting technical problems to Plasco ID. Plasco ID will provide technical support within the context of the following support levels:
LEVEL 1 & ndash The Customer contacts Plasco& rsquo s Technical Support Department to report a hardware or software problem. The proper steps will be taken to attempt to correct the problem over the phone.
LEVEL 2 - If the problem cannot be resolved over the phone, the hardware may be sent to Plasco ID& rsquo s Technical Support Department for service. A Return Merchandise Authorization (RMA) number will be issued for all returns. If the Customer participates in the Plasco ID Loaner Printer program, a loaner printer will be cross-shipped to the customer.
Standard Manufacturer Warranty Information
Plasco ID is an Authorized Service Center for all of the products we offer. All products purchased from Plasco ID include depot service during the Manufacturer& rsquo s Standard Warranty Period. All warranty service provided by Plasco ID will be subject to the terms and conditions of the Manufacturer& rsquo s Warranty. All parts and service labor are covered during the Standard Warranty Period.
In general, the Manufacturer& rsquo s Warranty will be null and void if the equipment is modified, improperly installed or used, subjected to unusual physical or electrical stress, abuse or damage, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the user. Plasco ID shall be under no obligation to furnish any warranty service if adjustments, repair or replacement parts are required because of a customer& rsquo s use of Plasco ID non-approved card stock and/or ribbons.
Extended Depot Warranty Information
Plasco ID offers Extended Depot Warranty service on many of the products we sell. The Extended Depot Warranty offered by Plasco ID must be purchased before the expiration of the Manufacturer& rsquo s Standard Warranty and can be renewed annually for up to five years after the initial purchase date. Each additional year of Extended Depot Warranty must be purchased before the current year& rsquo s warranty expires. All parts and service labor are covered during the Extended Depot Warranty Period.
When Plasco ID Technical Support is unable to diagnose a printer problem over the phone, the Plasco ID technician will request that the printer be returned to Plasco ID for service. The usual turn-around time for all repairs is two to three working days from date of receipt. All printers will be returned to the customer via 3-day delivery.
The Extended Depot Warranty will be null and void if the equipment is modified, improperly installed or used, subjected to unusual physical or electrical stress, abuse or damage, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the user. Plasco ID shall be under no obligation to furnish any warranty service if adjustments, repair or replacement parts are required because of a customer& rsquo s use of Plasco ID non-approved card stock and/or ribbons.
Return Shipping Instructions
Should hardware need to be shipped to Plasco ID's Technical Support Department for service, please call (888) 457-5272 or (305) 625-4222 to receive a Return Merchandise Authorization (RMA) #. No hardware will be received for service without an RMA #.
Shipping Address:Plasco ID
Technical Support Department - RMA# _____
1501 N.W. 163 Street
Miami, FL 33169
