Careers at Plasco ID
Careers at Plasco ID

Plasco ID offers a great platform for your professional growth and taking your career to the next level. Join our fast growing entrepreneurial company – start by reviewing careers at Plasco ID open today and simply email your cover letter and resume using the “Submit Resume” button below the job posting.

Headquartered in Miami, FL, and Minneapolis, MN, Plasco ID has more than 35 years in the identification industry. We sell and support ID card printing systems, software, cameras, technology cards, access control and visitor management solutions, as well as related consumables to countless vertical markets. The combination of our products, services, technical expertise, and exceptional customer service has earned us the reputation of being the world’s largest integrator of identification solutions. We have served over 100,000 customers in the United States and internationally, including government agencies and Fortune 500 companies. We are looking for new talent with big ambitions, so view our open careers at Plasco ID and join our growing team!


Mission & Vision

Our MISSION
We partner as one with our customers to provide the best solutions and support.

Our VISION
We will be the leader in providing our valued customers with seamless identity solutions to meet their unique needs.

Our VALUES
The Plasco ID Way
At Plasco ID, we partner as one with our customers to provide the best solutions and support. We demonstrate our core values in all we do:

  • Customer Focused: We make Customers the top priority
  • One Plasco: We work together for Customer success
  • Respect Others: We care about HOW we operate
  • Seek Excellence: We look for ways to improve
  • Have Fun: We have fun and do good work

Customer Service Representative – Miami, FL

Postion Summary:
Under the direct supervision of the Manager and/or Supervisor, the Customer Service Representative serves customers by providing product and service information, and resolving product and service problems in a fast-paced environment.

Essential Duties and Responsibilities:

  • Receive and handle customer complaints accordingly and log details and actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, issuing RMAs, and adjusting bills.
  • Contact customers to respond to inquiries or provide claim resolution.
  • Collect deposits or payments, and/or arrange for billing.
  • Perform any and all other duties as assigned.

Qualifications:

  • High School Diploma or GED
  • Minimum of three (3) years of customer service experience in a Distribution/Warehouse Office Environment
  • Ability to efficiently and effectively manage time and carry out orders.

Knowledge and Skills:

  • Phone customer service experience required.
  • Ability to coordinate with other departments of the Company.
  • Ability to de-escalate an irate customer.
  • Requires effective oral and written communication skills, excellent interpersonal skills and computer literacy.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 15 pounds. The employee may occasionally walk throughout the warehouse or to other departments. Visual requirements include distant, close and color vision, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office and travel to other offices domestically. A high noise level is possible within the warehouse area.

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Human Resources Generalist – Miami, FL

Position Summary:
We are looking for a Human Resources Generalist to join our growing team to support three (3) office locations! This individual will provide administrative support and professional guidance to the Human Resources Team, the Executive Team, and to all our employees.

Essential Duties & Responsibilities:

  • Focuses on providing exceptional customer service to all employees, at all times, by responding to queries and requests via phone, email, and in-person methods.
  • Provides support to the business from an operational perspective. Activities include, but are not limited to distribution of paychecks, management of electronic and paper employee files, processing and monitoring all leaves of absence types, monitoring the accuracy of employee timecards, vacation requests, and attendance tracking when needed.
  • Provides support to all employees regarding the annual open-enrolled benefit process and assists in addressing benefit-related questions from all employees at all levels throughout the year.
  • Prepares and coordinates all activities related to new hire pre-boarding, on-boarding and off-boarding. Activities include but are not limited to partnering with recruiting to ensure current list of incoming new hires, sending new hire paperwork, processing of I-9 verification, address benefits queries, involvement in the exit interview process.
  • Ensure that the office has what is needed for employees to effectively do their job. Activities include but are not limited to tracking/ordering/monitoring of office supplies, assisting in maintaining a clean and healthy working space for all, helps plan, organize and execute company meetings for employees and/or clients.
  • Assists in the creation, communication, and execution of all HR related initiatives around recognition and other impactful people-related programs.
  • Supports and advises local leadership and/or HR leadership and escalates potential issues and risks when appropriate.
  • Performs other related duties as required and assigned.

Qualifications:

  • A Bachelor’s degree in Human Resource Management or a related field preferred.
  • A minimum of two plus (2+) years experience in the HR field.

Knowledge and Skills:

  • Ability to exercise discretion in dealing with sensitive and confidential matters.
  • Requires prior knowledge of principles and practices of human resources.
  • Customer service-minded individual with strong administrative support abilities.
  • Prior experience with an HRIS and/or another Payroll-related database preferred.
  • Must be detail-oriented with the ability to prioritize, multi-task and work with agility.
  • Ability to work independently and with a team.
  • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy.
  • Spanish language skills are highly preferred but not required.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions, the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a personal computer or laptop, and communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the warehouse or within the airport. This position may regularly travel domestically as this position does have multi-location responsibilities. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, and travel to other offices domestically. A high noise level is possible if visiting the airport or off-site locations.

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Order Entry Clerk – Miami, FL

Position Summary:
Under the direct supervision of the Order Entry Supervisor and/ Director of Operations, participates in the following functions: order entry and processing, and reviewing receiving reports to ensure adequate inventory for orders in a fast-paced environment.

Essential Duties and Responsibilities:

  • Enters all orders for the various brands.
  • Submits all purchase order requests.
  • Review receiving reports on a daily basis.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Perform any and all other duties as assigned.

Qualifications:

  • High School Diploma or GED required
  • Minimum of one (1) year of order entry or customer service experience in a Distribution/Warehouse office environment
  • Ability to efficiently and effectively manage time and carry out orders

Knowledge and Skills:

  • Bilingual – Spanish/English required
  • Customer service experience required.
  • Ability to coordinate with other departments of the Company.
  • Ability to process multiple orders efficiently.
  • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 15 pounds. The employee may occasionally walk throughout the warehouse or to other departments. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside and outside the office, as well as travel to other offices domestically. A high noise level is possible within the warehouse area.

Submit Resume