Careers at Plasco ID
Careers at Plasco ID

Plasco ID offers a great platform for your professional growth and taking your career to the next level. Join our fast growing entrepreneurial company – start by reviewing careers at Plasco ID open today and simply email your cover letter and resume using the “Submit Resume” button below the job posting.

Headquartered in Miami, FL, and Minneapolis, MN, Plasco ID has more than 35 years in the identification industry. We sell and support ID card printing systems, software, cameras, technology cards, access control and visitor management solutions, as well as related consumables to countless vertical markets. The combination of our products, services, technical expertise, and exceptional customer service has earned us the reputation of being the world’s largest integrator of identification solutions. We have served over 100,000 customers in the United States and internationally, including government agencies and Fortune 500 companies. We are looking for new talent with big ambitions, so view our open careers at Plasco ID and join our growing team!


Mission & Vision

Our MISSION
We partner as one with our customers to provide the best solutions and support.

Our VISION
We will be the leader in providing our valued customers with seamless identity solutions to meet their unique needs.

Our VALUES
The Plasco ID Way
At Plasco ID, we partner as one with our customers to provide the best solutions and support. We demonstrate our core values in all we do:

  • Customer Focused: We make Customers the top priority
  • One Plasco: We work together for Customer success
  • Respect Others: We care about HOW we operate
  • Seek Excellence: We look for ways to improve
  • Have Fun: We have fun and do good work

Customer Service Representative – Miami, FL

Postion Summary:
Under the direct supervision of the Manager and/or Supervisor, the Customer Service Representative serves customers by providing product and service information, and resolving product and service problems in a fast-paced environment.

Essential Duties and Responsibilities:

  • Receive and handle customer complaints accordingly and log details and actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, issuing RMAs, and adjusting bills.
  • Contact customers to respond to inquiries or provide claim resolution.
  • Collect deposits or payments, and/or arrange for billing.
  • Perform any and all other duties as assigned.

Qualifications:

  • High School Diploma or GED
  • Minimum of three (3) years of customer service experience in a Distribution/Warehouse Office Environment
  • Ability to efficiently and effectively manage time and carry out orders.

Knowledge and Skills:

  • Phone customer service experience required.
  • Ability to coordinate with other departments of the Company.
  • Ability to de-escalate an irate customer.
  • Requires effective oral and written communication skills, excellent interpersonal skills and computer literacy.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 15 pounds. The employee may occasionally walk throughout the warehouse or to other departments. Visual requirements include distant, close and color vision, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office and travel to other offices domestically. A high noise level is possible within the warehouse area.

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Order Entry Clerk – Miami, FL

Position Summary:
Under the direct supervision of the Order Entry Supervisor and/ Director of Operations, participates in the following functions: order entry and processing, and reviewing receiving reports to ensure adequate inventory for orders in a fast-paced environment.

Essential Duties and Responsibilities:

  • Enters all orders for the various brands.
  • Submits all purchase order requests.
  • Review receiving reports on a daily basis.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Perform any and all other duties as assigned.

Qualifications:

  • High School Diploma or GED required
  • Minimum of one (1) year of order entry or customer service experience in a Distribution/Warehouse office environment
  • Ability to efficiently and effectively manage time and carry out orders

Knowledge and Skills:

  • Bilingual – Spanish/English required
  • Customer service experience required.
  • Ability to coordinate with other departments of the Company.
  • Ability to process multiple orders efficiently.
  • Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 15 pounds. The employee may occasionally walk throughout the warehouse or to other departments. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside and outside the office, as well as travel to other offices domestically. A high noise level is possible within the warehouse area.

Submit Resume


Customer Success Manager – Full Time Position – Minneapolis, MN

Plasco is the largest provider of digital photo identification systems and supplies, has served over 100,000 customers, including many Fortune 500 companies. Plasco sells identification products through its direct sales force, value-added distribution partners and award-winning websites, IDZone.com, and IDWholesaler.com, which has been named to the Internet Retailer Top 500 list for six consecutive years.

Postion Summary:
The Customer Success Manager (CSM) will play an integral role in the deployment and roll-out of our Cloud Badging solution to our new customer base. The CSM will leverage their relationship as a trusted adviser to help facilitate the customer’s ongoing success and work to ensure continued overall satisfaction with the Cloud Badging solution.

Essential Duties and Responsibilities:

  • Lead the Cloud Badging post-sales efforts in account management and customer success by becoming a Cloud Badging product expert, sharing best practices and reinforcing the value of Cloud Badging to customers.
  • Understand the customer’s needs, goals, success metrics and deployment plan.
  • Work closely with the Cloud Badging implementation team to train customers and promote product adoption.
  • Give strategic demonstrations and product overviews related to specific features or use cases that are relevant to the customer.
  • Develop trusted adviser relationships with customer stakeholders and executive sponsors.
  • Increase customer retention by conducting regular check-in calls, and perform quarterly health checks to identify and discuss trends and areas of strength and opportunities.
  • Manage Cloud Badging relationships over the phone, through email and in person.
  • Facilitate all account management issues, leveraging resources as needed across the company to get the job done.
  • Daily record all customer interactions within the Cloud Badging Synergy customer database.
  • Daily utilize our Gainsight analytics service to proactively monitor customer adoption and usage activity.
  • Collaborate with sales, tech support, and marketing departments to maximize the customer’s overall Cloud Badging experience.
  • Work to ensure that the customer’s overall satisfaction and perceived value of Cloud Badging will lead to a subscription renewal year after year.
  • Act as the voice of the customer and bring intelligent product feedback and recommendations from the Cloud Badging customer back to product development, marketing and executive team.
  • This position is based out of Saint Louis Park, MN with approximately 15% travel.
  • Perform any and all other duties as assigned.

Qualifications:

  • Bachelor’s degree from an accredited and reputable College or University preferred
  • Minimum experience of 1-3 years in account/customer management, consulting, sales, or other client relations role

Knowledge and Skills:

  • An exceptional communicator who is adaptable and possesses confident and articulate verbal skills, and active listening skills.
  • Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport.
  • Self-starter with demonstrated ability to work independently and creatively.
  • Exceptional project management skills with multi-tasking abilities and organization skills.
  • Superior follow-through. Build trust and credibility with customers by consistently delivering answers and/or resources on-time.
  • Comfortable managing enterprise relationships over the phone, through email and in person.
  • Strong analytic and strategic thinking required – be able to take customer concerns and orchestrate resources and tactics to address them.
  • Ideally familiar with a CRM, or similar enterprise solution (ERP system).
  • Ideally familiar with using analytics in managing customer relationship.
  • Preferably, having experience and/or the ability to comfortably discuss Cloud Badging methodologies and best practices to all levels of stakeholders within an organization.

Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, operate a PC, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 30-75 pounds. The employee is occasionally required to walk throughout the warehouse. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices domestically.

Submit Resume