Frequently Asked Questions
The following provides answers to our most frequently asked questions. If you have a question that is not addressed here, please email your Account Manager. We want your purchasing experience to be easy and enjoyable.
General Plasco ID Information
Q. We have new employees. How do we create user accounts for them?
A. Email your Plasco ID Account Manager with your request. Please include company name, first name, last name, and email address that you'd like to be added.
Q. Person X doesn't work here anymore, how do I remove them?
A. Email your Plasco ID Account Manager with your request. Please include company name and the email address that you'd like remove.
Q. My email address changed. How do I change the email address on my PlascoID.com account?
A. Email your Plasco ID Account Manager with your request. Please include company name and your current email address and your new email address.
Q. How do I reset a user password for person X?
A. Simply follow these steps:
- Login as person X.
- Select the My Account link located at the very top right of every page on our site.
- Click the “Change Password” link and follow the prompts.
- If you forgot the email address on person X’s account, please email your Plasco ID Account Manager.
Q. How do I track a package from one of my orders?
A. Once orders have shipped from PlascoID.com, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress on our Order Tracking page. Or, track your order directly through UPS or Federal Express using the tracking number provided.
Q. How do I find orders and invoices?
A. Please login to your account, then select the Order Tracking link. You will be able to view your order history and details on any specific order. If you did not receive an email containing a receipt for your order, you may request a copy via email at support@PlascoID.com. Please add your order number to the subject line if possible to expedite processing. If you have any questions please email your Plasco ID Account Manager.
Q. I didn't receive an order when expected. What do I do?
A. Email your Plasco ID Account Manager regarding the error. Please have your company name and account number available.
Q. What types of payment do you accept?
A. We accept wire transfer payments. If you have additional questions regarding payments, please email your Account Manager.
Q. Do I pay taxes at PlascoID.com?
A. Only domestic or international companies with resale certificates are exempt from paying taxes.
Q. I am tax exempt. What do I need to do?
A. Please send your resale certificate or your tax exempt document to your Account Manager.
Q. How do I return a product?
A. Email your Plasco ID Account Manager your request to return a product. Please have your company name and account number available.
Q. An item from my shipment is broken or missing.
A. We are sorry something went wrong with your shipment. Please document any missing or damaged items and email your Account Manager right away. Please include your company name, account number, pictures if applicable, and any other critical details that would help expedite correcting the shippment. We want to make things right.
Q. I received the wrong product.
A. Email your Plasco ID Account Manager to report incorrect shipments.
Q. When will my order ship?
A. We expect all orders with available inventory to ship 24-48 hours after payment is processed at Plasco ID.