Shipping & Returns

Our extensive inventory allows us to provide the products you need, when you need them.

Have you ordered an incorrect item or are you having problems with something you purchased? No problem! We’re here to help. Contact your Account Manager at (305) 625-4222. Be sure to have your order number and company name available. We’ll need these to arrange your return or exchange.

Plasco ID Shipping Policy

Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24-48 business hours (holidays and weekends excluded) pending paymentverification. Once orders have shipped from PlascoID.com, you may use the tracking number we email you (typically within 24 hours of product shipment) to track your order progress by visiting our Order Tracking page. Or, track your order directly through UPS using the tracking number provided.

Need it Faster?

Expedited shipping options are also available within the United States for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.

PO Box Addresses

We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.


Plasco ID Return Policy

Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
  • Product must be unopened, unused and factory sealed.
  • Product returns must include original packaging, boxes, instructions, etc.
  • Products must be shipped back to Plasco ID freight pre-paid (customer pays for shipping back to Plasco ID).
  • Email our Customer Service team at csr@plascoid.com to request a return material authorization (RMA).
  • A 15% restocking fee will be deducted from your credit. Plasco ID does not give credit for shipping on the original order.
  • Software cannot be returned for any reason. Please contact our ID Professionals with any pre-sale software questions.

Opened Items

We are unable to accept the return of the following opened items:
  • Used printers unless pre-authorized by Plasco ID.
  • Opened media such as cards, ribbons and/or printer cleaning kits.

Other opened but unused items may be returnable with a restocking fee; please contact your Plasco ID Account Manager.

Other

We are unable to accept the return of the following items:
  • Software unless pre-authorized by Plasco ID.
  • Special order items.
  • Custom-printed or custom-programmed products, including but not limited to custom lanyards, custom badge reels, custom TempBadge products, and programmed technology cards.

Defective Merchandise (DOA)

If you received a product that is non-functioning or defective out of the packaging, please contact your Plasco ID Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

Return Procedures and Guidelines

  1. Contact your Account Manager for a Plasco ID RMA number within 30 days of receipt of product.
  2. All returned packages and merchandise must be shipped to the following address, unless authorized by Plasco ID.
  3. RMA numbers must be clearly marked on the return shipping address label:
    Plasco ID Attn: RMA # _________ 5830 N.W. 163rd Street Miami Lakes, FL 33014 Please note that items returned to any other address will be subject to an additional shipping fee and/or surcharge. And for your safety, please use UPS/FedEx/DHL or another insured carrier that offers tracking capability.
  4. Products must be shipped back freight prepaid (customer pays for shipping back to Plasco ID).
  5. Items must be received by Plasco ID within 15 days of issuance of RMA.
  6. All original packaging, instructions, etc. must be returned unmarked and undamaged.
  7. Product must be ‘like new’ and factory sealed.
  8. Plasco ID cannot be responsible for any merchandise that fails to arrive at our facility.
  9. Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.
  10. Credit will be issued to the original credit card or account holder after inspection by Plasco ID. We do not give credit for shipping on the original order.
  11. Plasco ID may amend the return policy guidelines at anytime.

Have a question? We're here to help. Call (305) 625-4222 Chat Email