Contact Plasco ID's Internal Technical Support Team
Our friendly team of ID card printer and software experts is standing by to help you. Reach our team 9:00am–5:30pm ET, Monday–Friday.Call (305) 625-4222 | Toll free: (888) 457-5272
Get One-on-One Training for an ID Card Printer or Software
A training session with our knowledgeable technical support team will help you become an expert in no time! Your training will be tailored to your needs and specific hardware or software. Get expert help on topics such as installation, setup, troubleshooting, and everyday use, including:
- ID Card Design - an overview of the design features available within an ID software
- ID Software Database Set-up and Management - how to import existing data or connect to an external source
- ID Card Production - how to create new records, populate data fields, and use the report features within an ID software
- ID Card Printing - how to install ribbons and cards, maintain a printer's optimal performance, and calibrate a ribbon
ID Card Printer Needs To Be Repaired? We Can Help With That Too!
Plasco ID’s in-house technical support team is here to ensure printers are always in excellent working condition. Whether or not the printer was purchased from Plasco ID, our factory-trained technicians can help!
To determine the root cause of the ID card printer issue, we perform a printer evaluation (includes a cleaning, adjustments, and repair estimate) and, upon approval, repair the printer and return it promptly. To get started, contact our friendly technical support team!
Receive Expertise When You Need It Most
Software Support Plans by Plasco ID provides unlimited access to our highly-trained Tech Support Team if problems occur with your ID card software. Support plans help alleviate disruptive workflow while saving an organization time and money by providing these valuable benefits:
- Unlimited access to our Tech Support Professionals to answer questions and resolve issues quickly
- Priority support via live chat, phone, email, or internet
- A guaranteed inquiry response time of 2 hours or less when received during normal business hours
- Available in 1-year, 2-year, or 3-year durations
Get Added Peace of Mind with an ID Card Printer Warranty
We understand that buying an ID card printer can be a sizable investment. Our exclusive extended warranties are an easy way to protect this investment. These plans can also include an optional loaner printer to ensure the ID card program is always operational.
When an extended warranty is purchased from Plasco ID, expect to receive:
- Free parts replacement and labor (excluding printheads after the first year)
- Fast turn-around on all repairs (average repair time is less than 5 business days)
- Toll-free technical support for the duration of the printer warranty period
- Live chat support
- Satisfaction guaranteed
Even if the printer was not purchased through Plasco ID, a warranty coverage can be purchased through us!
Download the Latest Drivers, Firmware, and Software Updates
Links to the latest drivers, firmware, technical information, and manuals are generally located in the Support and Downloads tab on the respective printer or software page on our website. To find a printer or software, use the Search function at the top in the center of any page.
For added peace of mind, we also offer extended warranties to cover the cost of parts and labor (warranty must be purchased within 60 days of the printer or system purchase).